j
julietmukisa

Juliet Mukisa

@julietmukisa

Customer Support VA, Admin, AI fluency certified,CS50 Computer Science

Uganda
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I’m Juliet I’m a Customer Support Representative, Admin VA, and AI-fluent assistant. Here's how I support you: Customer Support / CSR: Email + chat replies, order tracking, FAQs, client follow-up, polite & fast service Admin VA: Inbox management, data entry, scheduling, Google Sheets/Docs, calendar + file organization AI + Automation: I use AI tools to research faster, summarize documents, and cut repetitive admin time Why me? 1.Certified: CS50 + AI Fluency certified. Detail-obsessed and reliable. 2.English Fluent | EAT Timezone: Clear communication + overlap with UK/EU business hours.... Saiba mais

Habilidades

j
julietmukisa
Juliet Mukisa
offline • 

Conheça meus serviços

Assistência geral
I will be your ai powered admin VA and customer support representative
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Technologies

Admin and Computer Basics Trainer

Technologies • Meio período

Jan 2022 - Present • 4 yrs 6 mos

1. Manage daily administrative tasks, student records, and office systems 2. Train students in Computer Basics: Microsoft Word, Excel, Email, Internet use 3. Support 10+ students weekly with troubleshooting and digital literacy 4. Known for patient teaching, clear communication, and organized reporting Skills Used: Microsoft Office, Email Management, Training, Administration, Customer Support

Telecoms.com

Customer Service Representative and Trainer

Telecoms.com • Período integral

Dec 2014 - Nov 2018 • 3 yrs 11 mos

Managed high-volume customer support for one of Uganda’s leading telecoms. Key Achievements 1. Handled 50+ customer emails, live chats, and calls daily with 95% CSAT 2. Trained and onboarded 15+ new customer service agents on support systems 3. Specialized in inbox management, complaint resolution, and daily support reports 4. Known for calm de-escalation, clear English communication, and fast response times Tools Used,Email platforms, Live Chat software, CRM systems, Microsoft Excel for reporting