Erik

Confluence & Knowledge Management Specialist

Technoloy

Jun 2026 - Present • 3 mos

Provided Confluence implementation and knowledge management support for IT consulting firms, technology teams, software organizations, and professional services businesses. Built structured Confluence environments for centralized documentation, internal knowledge sharing, project information, technical resources, and operational processes. Key Responsibilities & Achievements Built structured Confluence knowledge bases for IT consulting teams Created logical space and page structures for company and project documentation Organized technical documentation, procedures, policies, and internal resources Developed reusable Confluence templates for recurring documentation Created documentation structures for client projects and consulting engagements Improved navigation and information organization across Confluence spaces Configured page permissions and access based on team and project requirements Consolidated scattered documentation into centralized knowledge bases Created SOP and process documentation structures Organized project requirements, meeting notes, decisions, and deliverables Supported Confluence content cleanup and restructuring Improved document discoverability through organized page hierarchies, labels, and navigation Established documentation standards for consistent knowledge management Created spaces for departments, projects, clients, and internal operations Supported Jira and Confluence integration for project and knowledge management Helped organizations create scalable documentation systems for growing teams