Jonathan L

General Virtual Assistant

Net Worth North

Feb 2024 - Dec 2025 • 1 yr 10 mos

As his virtual assistant, I enhance his productivity by managing his emails, calendar, and meetings, ensuring his inbox is organized and scheduling appointments efficiently. I assist with document editing, protocol creation, and spreadsheet management to maintain data accuracy. Additionally, I handle file conversions and conduct research on financial trends to support informed decision-making. By managing these tasks, I enable Eric to focus on strategic initiatives that contribute to the organization’s success.

Virtual E-commerce Specialist (Shopify & Amazon)

Fullfilo

Jan 2023 - Dec 2024 • 1 yr 11 mos

As his Virtual Assistant, I handle a wide range of administrative and operational tasks. My responsibilities include managing his emails, calendar, and meetings, as well as editing documents, updating spreadsheets, and conducting research. I also manage product listings, optimize content, perform data encoding, and handle other related tasks specific to Shopify and Amazon to ensure smooth business operations and optimized online store performance.

Virtual Customer Support Associate

Dafabet

Nov 2019 - Dec 2022 • 3 yrs 1 mo

• Handled customer inquiries, guided users on betting procedures, provided bet results, and ensured a positive experience by delivering accurate information on sports events, promotions, and transactions. • Collaborated with cross-functional teams, completed ad hoc tasks, and maintained detailed records of customer interactions for continuous service improvement. • Exceeded customer satisfaction targets through effective communication and problem-solving, reducing resolution time and improving overall service efficiency.