j
john_rickson

John R

@john_rickson

Call Center Expert

Nigéria
Inglês, Alemão
Algumas informações são exibidas no idioma inglês.
Sobre mim
Am a professional Call Center Expert with proven experience in inbound and outbound calls, customer support, telemarketing, lead generation, CRM management, and complaint resolution. Skilled in handling high call volumes, improving customer satisfaction, upselling, cold calling, and data entry. Strong communication, problem-solving, and multitasking abilities with a track record of meeting KPIs, boosting retention, and delivering excellent customer experience across diverse industries.... Saiba mais

Habilidades

j
john_rickson
John R
offline • 
Tempo médio de resposta: 32 horas

Conheça meus serviços

VoIP e telefonia
I will set up twilio flex call center, twilio IVR, SMS, voice, and CRM integrati
A partir deUS$ 50 /projetoMais detalhes
VoIP e telefonia
I will set up sip trunk, voip calling, pbx, and IP phone system
A partir deUS$ 40 /projetoMais detalhes

Portfólio

Experiência profissional

web.dev

VoIP System Specialist & Call Management Dashboard Developer

web.dev • Período integral

Jan 2022 - Present • 4 yrs 4 mos

I design, develop, and manage VoIP communication systems and call management dashboards for businesses. My work focuses on creating efficient and user-friendly solutions using 3CX and similar technologies. I have experience in setting up SIP systems, configuring call routing, managing user roles, and integrating communication tools into business workflows. I also build custom dashboards that allow companies to monitor calls, manage contacts, and improve team collaboration. Additionally, I provide troubleshooting, system optimization, and ongoing support to ensure smooth and reliable communication for businesses and call centers.