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Português
$
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Joe O
@joe_orchard
ITSM Configurator and Advanced Automation Specialist
Reino Unido
Inglês
Sobre mim
I am an IT Service Management (ITSM) Specialist with extensive experience in platform architecture, advanced workflow automation, and systems configuration. My primary expertise is HaloITSM, where I transform vanilla installations into optimized, ITIL-aligned engines.
I help MSPs and internal IT teams eliminate manual bottlenecks by building multi-stage workflows, conditional approval gates, automated child-tickets, and custom SQL reporting dashboards. I work autonomously in your sandbox to deliver clean, tested configurations.
Habilidades
Joe O
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Automações e Agentes
I will setup, configure halo itsm workflows, automation and reporting
Experiência profissional
NHS
2 yrs 7 mos
ITSM Configurator & IT Specialist
Mar 2026 - Present • 2 mos
Executed a greenfield, end-to-end HaloITSM implementation from initial vanilla installation to full multi-department deployment. Architected complex compliance workflows featuring conditional approval gates, automated multi-team email triggers, and synchronized child-ticket generation. Designed and deployed custom SQL-based reporting dashboards within Halo to track workflow SLA bottlenecks and team performance.
IT Management Specialist
Oct 2023 - Mar 2026 • 2 yrs 5 mos
Managed IT service delivery within a high-pressure, enterprise public sector environment. Oversaw resource allocation, process optimisation, and system alignments to improve overall IT service desk efficiency.
