j
joaogoncalvescs

João Gonçalves

@joaogoncalvescs
5,0(1)

IT Support Systems Specialist

Portugal
Português, Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
I’m an IT Support and Systems Specialist with 10+ years of hands-on experience helping users and small businesses solve hardware, system and network issues across the US, Portugal and remote environments. I work with Windows, Linux and macOS, providing troubleshooting, system setup, user support and connectivity solutions. My background combines real-world technical work with modern IT training from Cisco and IBM, allowing me to diagnose problems properly and fix root causes, not just symptoms. Clear communication, documentation and fast resolution are part of how I work.... Saiba mais

Habilidades

j
joaogoncalvescs
João Gonçalves
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte Técnico
I will provide remote IT support for your devices
5,0(1)
A partir deUS$ 15 /projetoMais detalhes
Suporte de TI
I will advice you on upgrade and optimization for you PC or laptop
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

Owner and Leader Technician

SellFix • Autônomo

May 2019 - Present • 7 yrs

● Diagnosis and repair of hardware failures and operating systems. ● Troubleshooting Windows and Linux for end users. ● Configuration and optimization of devices, security policies and preventive maintenance. ● Incident logging and documentation of applied technical solutions. ● Technical consulting and ongoing end user support

Call Center Operator

Medicare • Meio período

Sep 2023 - Sep 2025 • 2 yrs

● Consultative sales inbound and outbound on PT/EN/ES under cold leads. ● Customer-facing sales role focused on communication, needs assessment and solution presentation ● Developed strong interpersonal, negotiation and customer relationship skills

Store Manager

ProSound • Período integral

Aug 2019 - Apr 2022 • 2 yrs 8 mos

● Store management and commercial operations. ● Customer support and sales management. ● Operational responsibility and administrative support.

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Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Qualidade da entrega
    5
  • Valor da entrega
    5
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    rafapincarvalho

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    Um grande profissional, recomendo :)

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