Jhonny Moura

Salesforce Service Cloud Engineer

Sep 2025 - Present • 10 mos

• I lead platform administration and governance across multiple Teams, with a specialised focus on Identity and Access Management and Role-Based Access Control. I architect and maintain complex security schemas, utilising profiles, permission sets, and sharing rules, to ensure secure, compliant user access while maintaining high-availability standards across the Service Cloud ecosystem. • I serve as the technical owner for API gateway and Data Cloud initiatives, governing integration lifecycles and cross-platform data architecture. I collaborate with stakeholders to oversee API reliability and Data Cloud orchestration, ensuring scalable data flow and platform stability while aligning technical strategy with enterprise-level business requirements.

Associate IS Engineer

Jan 2024 - Oct 2025 • 1 yr 9 mos

• Ensured high-quality code development, review, and scalable solutions while managing releases to align metadata, track changes, and meet deadlines. I supported offshore teams, resolving technical issues, and oversee testing efforts to ensure robust feature coverage. • I also contributed to architectural planning, collaborate with the platform team to resolve blockers, and drive alignment on technical strategies. Through team meetings and tech calls, I foster collaboration and refine task estimates. Additionally, maintaining GitLab for code reviews and engage in Salesforce Communities of Practice, encouraging participation and sharing knowledge.

Salesforce Platform Consultant

May 2022 - Dec 2023 • 1 yr 7 mos

• Project support for a construction firm that provides repairs and consultations for smart homes. Dealing with the sales, developing with Apex, LWC, DevOpsCenter and advanced configuration. • Project support for luxury watch company, dealing with Omni-Channel configuration. • Project development for a pharmacy company, to design the backend of an internal sales management system. Developing with Apex, Flows, data modeling, advanced configuration and testing, data modeling and lightning web components programming.