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Creator and Prospect Research, English and Spanish
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Customer Support Agent — English and Spanish
White Label Casinos
Jan 2024 - Jul 2026 • 2 yrs 6 mos
Provided customer support in English and Spanish across multiple online gaming brands. Handled account, payment and verification inquiries through chat and email. Used Zendesk and Jira to document cases, escalate complex issues and coordinate follow-ups with internal teams. This role developed my skills in clear communication, accurate records and task coordination.