
Gerardo Santana
Software Developer

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Experiência profissional
IT Student Intern
Siemens • Freelance
Sep 2024 - Mar 2026 • 1 yr 6 mos
I was responsible for the resolution and diagnosis of complex technical incidents (Level 1.5 and 2) for users in the Americas region, ensuring operational continuity during large-scale software and systems migration projects. I collaborated with international technical teams to manage and resolve support tickets, using ServiceNow for case tracking and internal knowledge bases for problem resolution.
IT and Backend Intern
Consulting • Meio período
Jun 2024 - Sep 2024 • 3 mos
I improved the user experience and aesthetics of the company's main website by implementing a complete frontend redesign using PHP, Laravel, and Tailwind CSS. I developed and integrated functionality based on a third-party REST API to automate data display on the certifications portal, using PHP and JavaScript.
Barista
Starbucks • Meio período
Nov 2021 - Apr 2023 • 1 yr 5 mos
Served as a barista in a high-volume environment, focusing on customer service, beverage preparation, and maintaining operational standards within the store. Managed point-of-sale transactions and ensured a high-quality experience for all customers.