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jermaine39

Jermaine A

@jermaine39

Implementation and Support Consultant

Venezuela
Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a consultant and customer service specialist with a solid track record in account management, back-office operations, and technical support for local and international environments. I have proven experience in resolving complex incidents, multi-channel support, and user retention. I am highly skilled in GDS systems, CRM platforms, and POS terminal support, focusing on optimizing customer experience and meeting quality KPIs.... Saiba mais

Habilidades

j
jermaine39
Jermaine A
offline • 

Conheça meus serviços

Sucesso do cliente
I will customer success and technical support consultant
A partir deUS$ 20 /projetoMais detalhes
Locução
I will grabaré una locución profesional en español neutro para tus videos o proyectos
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Teleperformance

Contact Center Agent / Travel

Teleperformance

Nov 2021 - Apr 2022 • 5 mos

Expert management of reservations, issuances, and modifications of international itineraries using GDS systems. Provided detailed advice to global clients on tourism services, regulations, and travel route management. Handled critical situations and operational incidents under strict Service Level Agreements (SLA).