j
jerald_young

Jerald Y

@jerald_young

FullStack Devoloper and Customer support

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a customer support professional with over 10 years of experience and hands-on full-stack development skills. I combine deep technical troubleshooting experience across healthcare, banking, and smart-home security with the ability to read code, debug APIs, and ship production applications. I bring a user-first perspective grounded in both design training and direct customer-facing work. I have over 10 years of experience working for many companies including AT&t, Signify Health, U.S. Bank and many more.... Saiba mais

Habilidades

j
jerald_young
Jerald Y
offline • 
Tempo médio de resposta: 2 horas

Conheça meus serviços

Personalização
I will fix bugs, debug apis, or develop your full stack website
A partir deUS$ 30 /projetoMais detalhes
Criação completa de Game
I will code game mechanics, fix bugs, or design your 2d game
A partir deUS$ 35 /projetoMais detalhes

Experiência profissional

U.S._Bank

Customer Support Rep

U.S. Bank • Período integral

Apr 2021 - Jul 2024 • 3 yrs 3 mos

Assisted customers through secure online channels with account inquiries, transactions, and service requests. Supported new customer onboarding and account management, guiding users through technical setup and system navigation. Trained in banking systems and financial services procedures, working within compliance-sensitive workflows.