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Português
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Jenn Locke
@jenni_locke
Operations and Workflow Consultant
Canadá
Inglês
Sobre mim
I help small businesses identify operational gaps, simplify processes, and build systems that work in the real world. My experience includes operations management, workflow digitization, purchasing, invoicing, accounts receivable, software implementation, and administrative cleanup. I specialize in cleanup projects—stepping into messy, outdated, or disconnected workflows and taking them from muddy to clear. I uncover inefficiencies, create practical SOPs and checklists, and turn confusing or paper-heavy processes into organized, repeatable systems.
Habilidades
Jenn Locke
offline •
Tempo médio de resposta: 23 horas
Conheça meus serviços
Eficiência e Automação do Negócio
I will audit and optimize your business workflows
Assistência geral
I will clean up and organize your business
Experiência profissional
Implementation Specialist
Self employed / Freelance • Autônomo
Jun 2026 - Present • 3 mos
Provide operations consulting to home-service businesses, helping teams improve administrative workflows, data accuracy, and day-to-day use of their business-management systems. Review existing processes to identify gaps, duplicated work, missed handoffs, and opportunities for greater efficiency. Support clients with workflow design, purchasing and inventory processes, invoicing and accounts receivable, scheduling, reporting, data cleanup, system configuration, process documentation, and staff training. Translate complicated operational issues into clear, practical processes that teams can understand and consistently follow.
Operations Manager
Construction • Período integral
Jun 2022 - Apr 2026 • 3 yrs 10 mos
Managed and improved operational, accounting, purchasing, inventory, and administrative processes for a home-services business. Reviewed workflows and business data to identify process gaps, reduce duplicated effort, improve information flow, and support better operational decisions. Created digital file-management and bookkeeping processes, supported the implementation of cloud-based business systems, cleaned and audited operational data, and trained staff on new procedures. Oversaw accounts receivable and payable workflows involving more than 3,500 customers and 600 vendors, coordinated an annual inventory count of approximately $500,000 in assets, and supported commercial estimating, progress invoicing, contract administration, permitting, and vendor coordination.
Project Coordinator / Office Manager
Law • Período integral
Jan 2021 - Jan 2022 • 1 yr
Coordinated the implementation of a cloud-based accounting and legal-management system. Audited and cleaned existing data, reviewed administrative workflows, consolidated information from multiple electronic systems, and helped establish more accurate file-management and financial processes. Managed day-to-day administrative responsibilities, including payroll support, file reviews, client research, student funding applications, telephone inquiries, client concerns, and meeting scheduling. Served as a first point of contact for clients and connected them with the appropriate team members.
