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Remote Operations Support Professional
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Operations & Reporting Specialist / Team Lead
CBRE Group • Período integral
Jun 2012 - Present • 14 yrs 3 mos
• Managed high-volume workflows, escalations, and client communications. • Built and maintained reporting tools, tracking systems, and documentation. • Delivered training, quality reviews, and process improvements across teams. • Created templates, guides, and preventative maintenance trackers used company-wide. • Coordinated vendors, landlords, and service providers with accurate recordkeeping.