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jb927899

Juneila Banaag

@jb927899

virtual assistant

Filipinas
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hello! I am Juneila, a dedicated and detail-oriented Virtual Assistant based in the Philippines. I specialize in providing top-tier administrative support, customer service, and organization to help entrepreneurs, busy professionals, and businesses streamline their daily operations.... Saiba mais

Habilidades

j
jb927899
Juneila Banaag
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Tradução
I will do copywriting, editing, translation, graphic designs
A partir deUS$ 50 /projetoMais detalhes

Experiência profissional

Intouch

online chat support

Intouch • Período integral

Feb 2021 - May 2022 • 1 yr 3 mos

Assisted customers via live chat with product inquiries, order tracking, returns, and account troubleshooting. Responded to high-volume chat requests promptly while maintaining a friendly and professional tone. Managed up to 3–4 simultaneous chats efficiently without compromising response accuracy or resolution time. Identified and resolved customer complaints effectively, turning negative experiences into positive outcomes. Verified customer details and logged accurate records of chat interactions and tickets in the CRM database. Guided customers through website navigation, self-service tools, and online checkout procedures. Collaborated with internal technical and logistics teams to resolve complex customer issues requiring escalation.