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Reception Supervisor
Hotels Etc. • Período integral
Jul 2022 - Jun 2025 • 2 yrs 11 mos
Improved guest satisfaction scores by implementing service improvements based on feedback. Boosted hotel revenue through consistent upselling of rooms, dining, and facilities. Trained and mentored reception team, increasing efficiency and service consistency. Reduced reservation and billing errors by enhancing data entry accuracy in HotSoft PMS. Resolved complex guest complaints quickly, strengthening guest loyalty and retention.