j
jayabharathi20

Jayabharathi V

@jayabharathi20

Lead Major Incident and Problem Management

Índia
Tâmil, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a service delivery professional with experience in leading cross-functional teams to achieve service objectives through strategic management. I have expertise in incident and problem management, root cause analysis, and proactive issue resolution to improve service reliability and minimize disruption.... Saiba mais

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j
jayabharathi20
Jayabharathi V
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Locução
I will record a professional tamil voice over for your project
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Experiência profissional

Tata_Consultancy Services

Lead - Major Incident and Problem Management

Tata Consultancy Services • Período integral

Jan 2023 - Present • 3 yrs 4 mos

Executed cross-functional incident response strategies, reducing resolution times significantly. Conducted root cause analysis, eliminating recurring issues through thorough post-incident reviews. Streamlined escalation procedures to enhance response speed and effectiveness. Analyzed trends to mitigate risks and prevent service disruptions proactively. Coordinated with IT teams to improve issue tracking and resolution systems. Led teams to achieve project milestones, enhancing productivity and operational efficiency. Streamlined processes, decreasing errors and optimizing workflows. Developed customer communication plans to ensure transparency during incidents.