j
jasperlynn1978

Jessica J

@jasperlynn1978

Customer Service Manager

Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a customer-focused technical support professional with over 5 years of experience supporting the Apple ecosystem. I have a proven ability to resolve complex technical issues and manage high-volume workloads while leading teams and improving operational processes. I am seeking a remote role in Customer Success or Service Delivery.... Saiba mais

Habilidades

j
jasperlynn1978
Jessica J
offline • 

Conheça meus serviços

Redação e Tradução
I will your apple ecosystem technical agent
A partir deUS$ 20 /projetoMais detalhes

Portfólio

Experiência profissional

Teleperformance

Remote Customer Service Manager | Apple Ecosystem

Teleperformance • Período integral

Jan 2021 - Present • 5 yrs 6 mos

Provide advanced technical support for Apple products and services in a fully remote environment. Collaborated with cross-functional teams to resolve high-priority customer issues. Manage 30 – 40 customer interactions daily through effective troubleshooting and communication. Utilize CRM systems to document cases, track resolutions, and ensure seamless customer experiences. Executed various Apple support escalations, coaching, mentoring and training.