j
janinecarlo_17

Janine R

@janinecarlo_17

General Virtual Assistant Customer Service Representative

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a reliable and detail-oriented Virtual Assistant and Customer Service Representative with over 12 years of experience in administrative assistance and operational support. I specialize in email and chat support, calendar management, and workflow coordination using CRM tools like Zendesk to help businesses stay organized and efficient.... Saiba mais

Habilidades

j
janinecarlo_17
Janine R
offline • 

Conheça meus serviços

Assistência geral
I will your professional customer service and virtual assistant
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Vx_Group

Customer Service

Vx Group • Período integral

Nov 2013 - Nov 2016 • 3 yrs

Handled high-volume inbound and outbound calls for telecom customers Assisted with billing concerns, account issues, and technical inquiries Delivered support via phone and email with professionalism and empathy Met KPIs for resolution time, customer satisfaction, and quality assurance Documented customer interactions accurately in CRM systems Resolved customer complaints efficiently while maintaining service standards