j
jamshedghafoor

Jamshed

@jamshedghafoor

Senior IT Support Specialist

Paquistão
Inglês, Urdu
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an Senior IT Support Specialist with 10+ years of practical experience in hardware support, Windows systems, networking and IT operations. I help individuals and businesses troubleshoot Windows, computer hardware, networking, printer, user account and general IT problems. My areas of expertise include Windows troubleshooting, hardware support, networking, TCP/IP, DNS, DHCP, Windows Server, Active Directory, Microsoft 365, printer support and IT documentation. My goal is to understand the problem, identify the root cause and provide a reliable solution.... Saiba mais

Habilidades

j
jamshedghafoor
Jamshed
offline • 

Conheça meus serviços

Suporte Técnico
I will remotely troubleshoot windows and IT support issues
A partir deUS$ 15 /projetoMais detalhes
Suporte Técnico
I will troubleshoot network, wifi, lan and internet issues remotely
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Algorydhem

IT Support Specialist

Algorydhem • Período integral

Jul 2022 - Present • 4 yrs 2 mos

Delivered Tier 1 & Tier 2 technical support to 300+ users, resolving 95% of incidents within SLA. Administered Active Directory including user accounts, groups, and GPOs. Managed incidents and service requests using CA Service Desk. Installed, configured, and maintained desktops, laptops, and mobile devices. Supported Microsoft 365, antivirus solutions, and endpoint security.