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Português
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James Ngigi
@jamesngigi514
Business growth, Managment and operations expert
Quênia
Inglês, Suaíli
Sobre mim
I am a versatile professional with experience in operations management, customer relationship management, business development, and data analysis. I have led teams, optimised operations, and improved service delivery while supporting revenue growth through strategic client management and data-driven insights. My expertise includes performance analysis, risk assessment, process improvement, and CRM systems. I bring a proactive, results-focused approach, strong leadership skills, and the ability to deliver efficiency, customer satisfaction, and sustainable business growth.
Habilidades
James Ngigi
offline •
Conheça meus serviços
Gerenciamento de Projeto
I will improve business performance management
Portfólio
Experiência profissional
Account Manager
NORERN GROUP • Período integral
Mar 2025 - Present • 1 yr 4 mos
1. Building and maintaining strong, long-term relationships with clients, acting as their primary point of contact for all matters 2. Preparing and delivering performance reports, action reports, and other updates to both clients and internal management. 3. handling statutory notices and proclamations, designing client engagement strategies, and collaborating with internal teams to improve service delivery, resulting in improved response times and higher customer satisfaction.
Dispatch Lead Supervisor /Logistics Management
Frameworks Limited • Período integral
Jan 2024 - Dec 2024 • 11 mos
As a Logistics Supervisor, I oversaw dispatch and logistics operations to ensure the timely, accurate, and cost-effective delivery of goods. I supervised and coordinated dispatch teams, optimised route planning, and developed efficient delivery schedules to improve productivity and reduce turnaround time. I implemented inventory tracking and fleet management processes, monitored performance through data analysis, and addressed operational challenges to enhance service quality, reduce delays, and improve overall operational efficiency.
Portfolio/Product Collection Manager
Hilife Capital Limited • Meio período
Jan 2022 - Dec 2023 • 1 yr 11 mos
At Hilife Capital Limited, I worked as a Portfolio/Product Collection Manager, overseeing product and portfolio performance while managing credit recovery operations. I coordinated product lifecycle activities from ideation to market expansion, conducted market research to enhance product features, and led cross-functional teams to ensure timely product delivery. I managed CRM systems to improve customer engagement and service delivery, and supervised credit recovery teams, implementing effective collection strategies that significantly reduced non-performing loans and improved overall portfolio health.
