j
jacobo_hm

Jacobo H

@jacobo_hm

Virtual Assistant

Colômbia
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
I offer customer support, sales, lead generation, and appointment setting backed by 4+ years in BPO. Experienced in handling high-volume interactions, closing deals, and managing CRM systems like Salesforce. I help improve customer satisfaction, boost conversions, and streamline workflows. Strong in objection handling, data tracking, and back-office support. Reliable, detail-oriented, and focused on delivering results.... Saiba mais

Habilidades

j
jacobo_hm
Jacobo H
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Sucesso do cliente
I will be your multichannel customer support virtual assistant
A partir deUS$ 5 /projetoMais detalhes
Assistência geral
I will do cold calls and appointmet setting for your business
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Teleperformance

Operations Supervisor

Teleperformance • Período integral

Jun 2022 - Sep 2025 • 3 yrs 3 mos

Oversaw daily operations in high-volume Back Office and Content Moderation environments. Monitored and ensured achievement of KPIs including AHT, SLA, Quality Score, and Productivity. Analyzed performance reports to identify trends, mitigated operational risks in sensitive environments, and acted as a bridge between agents and management.