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Português
$
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Ivan Z
@ivanzhunin
Technical Support
Ucrânia
Inglês, Ucraniano
Sobre mim
Linux Server Administrator with hands-on experience at providing technical assistance for web hosting, domains, DNS, email configuration, website troubleshooting, and server-related issues.
I specialize in helping clients solve hosting and website problems quickly and efficiently. My background includes working with cPanel, WordPress, SSL certificates, FTP, DNS management, email delivery issues, and general website support. I’m comfortable communicating with both technical and non-technical clients and always focus on clear explanations and fast resolutions.
Habilidades
Ivan Z
offline •
Conheça meus serviços
Backup e Migração
I will migrate your website to a new hosting
Correções de bugs
I will fix issues in your wordpress
Experiência profissional
Hosting support specialist
Namecheap • Período integral
Dec 2018 - May 2025 • 6 yrs 5 mos
Provided technical support for shared hosting, WordPress hosting, VPS, and reseller hosting customers. Diagnosed and resolved DNS-related issues, including A, CNAME, MX, TXT, SRV, and nameserver configurations. Assisted customers with website migrations, domain connections, SSL certificate installation, and email setup. Troubleshot website accessibility, performance, and connectivity issues. Investigated hosting-related problems involving Apache, LiteSpeed, PHP, MySQL, FTP, SSH, and cPanel. Guided customers through connecting domains to third-party services such as website builders, email providers, and cloud platforms. Managed support requests via live chat and ticket systems while maintaining high customer satisfaction. Escalated complex technical issues and collaborated with system administrators and senior engineers.
