i
its_kendall

Kendall D

@its_kendall
Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I write Help articles and manage knowledge bases for a living, making complex, convoluted, and technical information easier for regular people to understand.... Saiba mais

Habilidades

i
its_kendall
Kendall D
offline • 

Conheça meus serviços

Artigos informativos e educacionais
I will write help center articles to explain any topic or process
A partir deUS$ 45 /projetoMais detalhes

Portfólio

Experiência profissional

PayPal

Knowledge Base Manager

PayPal

Mar 2021 - Present • 5 yrs 4 mos

- Write and publish Help Center articles and FAQs for various technical products, financial concepts, trust & safety - Write and manage customer support policy documentation and conversational scripts - Copy edit content written by other authors - Define and enforce content structure and governance across brands