
Irfan M
Airbnb Property Manager, STR Co Host, Virtual Assistant
Habilidades

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Portfólio
Experiência profissional
STR & LTR Specialist
BPO Solutions • Período integral
Dec 2023 - Jan 2025 • 1 yr 1 mo
Managed both Short-Term Rental (STR) and Long-Term Rental (LTR) operations with a primary focus on claims management and review removal processes across rental platforms. Handled guest and tenant disputes, damage claims, refund cases, and platform escalations. Oversaw LTR leasing operations including tenant screening, lease coordination, rent collection follow-ups, payment tracking, and delinquency management. Coordinated maintenance requests, communicated with tenants, and ensured compliance with lease terms. Maintained detailed documentation, monitored property performance, and supported overall rental portfolio operations.
STR Specialist
Digitech Outsourcing Solution • Período integral
Feb 2022 - Nov 2023 • 1 yr 9 mos
Managed short-term rental (STR) operations including guest communication, booking management, calendar coordination, and issue resolution. Handled Airbnb and other platform listings, ensured high guest satisfaction, coordinated cleanings and maintenance, and optimized occupancy rates. Maintained detailed records, processed reservations, and supported daily property management tasks.