i
ioan85

Ioan F

@ioan85

Account Manager B2B Customer Relations

Romênia
Romeno, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a B2B Account Manager and Co-Founder of GateHex with over 8 years of experience in sales, CRM, and contract negotiation. I bridge the gap between business needs and technical solutions, specializing in Python development (Django, FastAPI) and automation. I focus on active listening to client needs to drive portfolio growth and long-term loyalty.... Saiba mais

Habilidades

i
ioan85
Ioan F
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Otimização de velocidade
I will audit your website and send you a clear report on what is broken
A partir deUS$ 30 /projetoMais detalhes
Sites Personalizados
I will add an interactive 3d model or animation to your website
A partir deUS$ 90 /projetoMais detalhes

Experiência profissional

Vodafone

Vodafone

Período integral • 5 yrs 5 mos

Account Manager / Customer Service Analyst

Apr 2024 - Jul 2026 • 2 yrs 3 mos

Managed a portfolio of 200 business clients, maintaining a retention rate of 87%. Negotiated and closed commercial contracts with B2B clients using Salesforce, Avaya, Mediatel, and Siebel. Reduced customer request resolution time through direct collaboration with sales and support teams.

Customer Service and Telesales Agent

Jan 2017 - Mar 2020 • 3 yrs 2 mos

Sold subscriptions and mobile devices by combining customer care with direct sales techniques. Managed customer relationships and data using professional tools such as Avaya, Citrix, Mediatel, and Salesforce to ensure high service standards.