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Fiverr Pro
Português
$
USD
Ruben O.
@infibot23
Customer Experience and Lead Response Consultant
Estados Unidos
Inglês
Sobre mim
I help businesses understand what happens to the leads they already pay for before buying more. Through controlled, permission-based tests, I evaluate response time, follow-up, appointment attempts, handoffs, after-hours coverage, and positive outliers. My background includes 16+ years in automotive sales and finance, a B.S. in Cybersecurity, and service as a U.S. Air Force medic. That combination taught me to listen carefully, understand people under pressure, document accurately, and turn observations into practical next steps—not a sales pitch for leads or software.
Habilidades
Ruben O.
offline •
Conheça meus serviços
Consultoria
I will audit your lead response and customer journey
Experiência profissional
Independent Business and Technology Consultant
Consulting • Autônomo
Aug 2024 - Present • 2 yrs 2 mos
Evaluate how businesses capture and respond to customer inquiries across phone, email, website forms, chat, and after-hours channels. Measure response times, follow-up, handoffs, appointment attempts, customer friction, and positive outliers. Translate observations into clear business reports, prioritized recommendations, and practical process improvements. Research CRM, automation, AI-assisted customer support, and relevant cybersecurity considerations.
Automotive Sales and Finance Manager
GMC • Período integral
Jul 2001 - Dec 2018 • 17 yrs 5 mos
Managed automotive sales and finance operations, lead follow-up, CRM processes, lender relationships, customer experience, and F&I performance. During strong periods, the operation produced more than $100,000 in monthly back-end revenue while maintaining customer satisfaction near 4.9 out of 5. Became an internal resource during dealer systems transition, helping teams adapt workflows while protecting customer relationships, repeat business, and referrals.
Medical Service Journeyman
Medical • Período integral
Jan 1995 - Jan 1999 • 4 yrs
Served as a Medical Service Journeyman in the United States Air Force supporting patient care, clinical documentation, emergency preparedness, and coordinated medical operations. The position required accuracy, discretion, reliability, empathy, and calm communication in structured, high-responsibility environments.
