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imen_chabani

Imen Chabani

@imen_chabani

Laravel Backend Developer, ATM Systems, IT Troubleshooting Expert

Argélia
Árabe, Francês, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hello, I'm Imen Chabani, a software engineer with 11+ years of experience in IT systems, ATM technologies, and backend development. I specialize in Laravel backend development, web applications, server deployment, troubleshooting, and IT system support. I also have strong experience in ATM software environments (NCR / NDC / XFS), system installation, log analysis, and incident diagnostics. I am organized, reliable, and focused on delivering practical and efficient technical solutions.... Saiba mais

Habilidades

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imen_chabani
Imen Chabani
offline • 
Tempo médio de resposta: 5 horas

Conheça meus serviços

Aplicações Web Full Stack
I will build a laravel admin dashboard or IT management system
A partir deUS$ 10 /projetoMais detalhes

Portfólio

Experiência profissional

Consultante Responsable Projet Software

Group SERVITECH • Período integral

Dec 2024 - May 2025 • 5 mos

Successfully led the installation, troubleshooting, deployment, and training of 4 key monetics solutions (APTRA Vision, Hard Disk Encryption, Camera Manager, NDC Enterprise) for strategic clients, including integration into ATM Masters. • Ensured resolution of 95% of client and team issues by escalating incidents appropriately, guaranteeing operational continuity. • Managed the entire project lifecycle as the primary client contact, from pre-sales to pilot deployment, reducing implementation times by 15%. • Collaborated closely with internal teams to ensure smooth project progress and achievement of objectives. • Oversaw software deployment and evaluated client feedback, leading to adjustments that improved satisfaction by 20%.

PS MANAGER Consultant

INFOLOG • Período integral

Mar 2024 - Aug 2024 • 5 mos

Performed installation, troubleshooting, deployment, and training on APTRA Vision, Hard Disk Encryption, Camera Manager, and NDC Enterprise solutions, training over 50 users and integrating these solutions into ATM Masters. • Resolved technical issues encountered by clients and team members, decreasing downtime by 10%. • Coordinated project phases (pre-sales, requirements gathering, specifications, planning, development, testing, acceptance, and pilot) as the preferred point of contact. • Worked in synergy with the sales team to align technical solutions with market needs. • Deployed programs and analyzed user feedback for continuous improvements.

Development Engineer

SARL EXPERTIC • Período integral

Mar 2018 - Mar 2024 • 6 yrs

Developed and maintained critical software applications in C#, ASP.NET and other languages, improving system performance by 25%. • Managed client incident resolution and escalation, reducing average resolution time by 15%. • Served as technical liaison for clients across all project phases, from design to deployment. • Collaborated within agile teams for the development and integration of new features. • Designed and updated ATM Software Masters for the deployment of banking systems, managing over 50 versions for various configurations. • Actively participated in drafting technical responses to calls for tenders, including analysis of complex specifications and design of technical reference documents. • Presented technical solutions during client and strategic meetings, acting as technocommercial support. • Deployed software solutions and collected user feedback for continuous improvement cycles.