Muke

Bookkeeping and accounting analyst

Freelancing Career

Dec 2025 - Present • 6 mos

Provided remote bookkeeping and accounting support to businesses by managing transaction posting, invoice processing, accounts payable, accounts receivable, bank reconciliations, and month-end close activities. Prepared basic financial reports, maintained accurate records in QuickBooks Online, Excel, and Google Sheets, and used structured workflows to improve reporting consistency. Helped clients reduce errors, improve cash flow visibility, and keep financial data organized for better business decisions.

N.Audit

Hilton Hotels & Resorts • Período integral

Nov 2016 - Oct 2025 • 8 yrs 11 mos

N. Auditor | Hotel Finance Operations Maintained high financial and operational standards across hotel finance audit functions by reviewing end-of-day reports, reconciling daily takings, and ensuring complete accuracy in financial reporting. Supported hotel finance operations through revenue verification, discrepancy investigation, and accurate system closeout procedures. 🔹 Reviewed end-of-day takings against logged reports to ensure accurate revenue reporting and financial control. 🔹 Audited daily financial reports, edited incomplete entries, and finalized documentation for accuracy and full completion. 🔹 Cross-referenced point-of-sale (POS) transactions, front desk postings, credit card settlements, and cash receipts against system-generated reports to identify and resolve variances. 🔹 Ensured accurate completion of night audit systems, processes, and reporting workflows in line with hotel financial standards. Systems, Processes & Compliance: 🔹 Processed end-of-day system rollover procedures, ensuring all transactions posted correctly and financial data integrity was maintained for the next business day. 🔹 Verified and corrected room rate discrepancies, package allocations, and promotional pricing to ensure revenue accuracy across all reservation types. 🔹 Maintained compliance with internal controls, cash handling procedures, and hotel brand financial audit standards throughout every shift. Reporting & Communication: 🔹 Prepared and distributed comprehensive daily revenue reports. 🔹 Documented all audit findings, discrepancies, and corrective actions in structured shift reports for seamless handover to day-shift accounting and front office teams. 🔹 Communicated anomalies, system errors, and financial irregularities clearly and promptly through written reports and direct escalation to department heads. Property Management System we used when I was at Hilton: => Opera PMS (Oracle Hospitality) => OnQ (Hilton) => OPERA Cloud => Micros

Customer service officer

Banks • Período integral

Nov 2010 - Oct 2015 • 4 yrs 11 mos

Some of my duties: 🔹 Cash Handling & Transaction Processing: Processed high-volume cash and check transactions with precision—verifying signatures, reconciling written and numerical amounts, and confirming sufficient account balances before disbursement, ensuring 100% compliance with banking protocols. 🔹 Deposit Verification & Quality Control: Accurately received, verified, and processed cash and check deposits by cross-referencing amounts against deposit slips, minimizing errors and safeguarding financial integrity. 🔹 Document Authentication & Fraud Prevention: Meticulously examined checks for proper endorsements, valid dates, correct bank information, and payee identification — serving as a frontline defense against fraudulent or irregular transactions. 🔹 Digital Transaction Management: Entered and recorded all customer transactions into core banking systems, generating accurate computer-issued receipts and maintaining seamless digital records for audit readiness. 🔹 Error Detection & Reconciliation: Proactively identified and resolved transaction discrepancies when debits and credits failed to balance—ensuring ledger accuracy and maintaining trust in every interaction. 🔹 Customer Problem Resolution: Served as a go-to resource for resolving account discrepancies, billing concerns, and service-related issues. 🔹 Product Promotion & Cross-Selling: Actively promoted and sold banking products and services—including savings plans, new accounts, and bank cards—contributing directly to branch revenue growth and customer retention. 🔹 Administrative Operations & Record-Keeping: Organized, sorted, and filed deposit slips, checks, and financial records while composing and distributing customer statements, discrepancy notices, and outstanding balance correspondence with professionalism and timeliness.