i
ihabseliem

Ihab S

@ihabseliem

Senior Operations Leader

Alemanha
Alemão, Árabe, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Customer Support & Operations Consultant with 20+ years of international experience. I help businesses improve customer service operations, optimize support processes and increase operational efficiency. My background includes telecommunications, BPO and large service organizations where I led teams and managed multi-million budgets. Services I provide: • Customer support optimization & development • Operations process improvement • KPI analysis and performance management • Customer service strategy Focused on practical solutions that improve customer experience and business performance.... Saiba mais

Habilidades

i
ihabseliem
Ihab S
offline • 
Tempo médio de resposta: 13 horas

Conheça meus serviços

Estratégia de Negócio e Inovação
I will optimize and set up your customer support operations
Crescimento pessoal e autodescoberta
I will provide professional life coaching and mindset guidance

Experiência profissional

Service Delivery Director

Concentrix Düsseldorf GmbH • Período integral

Jun 2022 - Aug 20242 yrs 2 mos

Led large-scale international operations with full performance ownership - Managed multi-million budget and cross-functional leadership teams - Delivered transformation initiatives improving operational efficiency - Strengthened executive-Level Client Relationships - Drove performance improvements across multiple markets

Senior Operations Manager

Concentrix • Período integral

Nov 2017 - Jun 20224 yrs 7 mos

Led Operations of 300+ employees across international markets - Managed productivity and Customer Satisfaction - Managed KPIs improvement and attrition through engagement strategies - Strengthened client relationships and increased repeat business

Vodafone

International Accounts Operations Manager

Vodafone • Período integral

Jul 2016 - Nov 20171 yr 4 mos

Cairo International Acounts