i
ignaciofq2

Ignacio F

@ignaciofq2

Senior Relationship Manager

Bulgária
Espanhol, Inglês, Alemão, Búlgaro
Algumas informações são exibidas no idioma inglês.
Sobre mim
I focus on delivering exceptional client experiences. Throughout my career, I have gained valuable experience in Client Relationship Management, BPO Operations and Fintech Project Management, which has allowed me to develop skills in team leadership. I strive to engage my teams and work towards achieving outstanding results for our partnerships.... Saiba mais

Habilidades

i
ignaciofq2
Ignacio F
offline • 

Conheça meus serviços

Aulas de Idiomas
I will teach spanish and improve your confidence on the language
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

TELUS_International

TELUS International

Período integral • 1 yr 7 mos

Team Lead ES

Sep 2020 - Jun 2021 • 9 mos

Responsible for team leadership, motivation, coaching sessions, and QA audits. Ensured KPI and SLA compliance while performing business analysis and performance reporting to provide insights for improvement. Acted as a communication link between senior management and support representatives.

Technical Support - Senior Specialist

Feb 2020 - Aug 2020 • 6 mos

Maintained in-depth knowledge of processes and products. Handled the processing of escalations and performed QA on ticket handling, ensuring alignment to processes, correct grammar, and proper structure.

Game Support Representative

Sep 2019 - Jan 2020 • 4 mos

Provided customer support representative services within the videogame industry, focusing on resolving user issues and maintaining high service standards for players.