i
iamxien

Sienna Lou C

@iamxien

ECommerce Operations Growth Manager

Filipinas
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an Ecommerce Operations and Growth Manager with over 6 years of experience building and scaling online brands across Shopify and Amazon. I specialize in managing products, suppliers, and systems while driving growth through content and affiliate marketing. I focus on creating structured workflows that save time and improve results.... Saiba mais

Habilidades

i
iamxien
Sienna Lou C
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Design de Logotipo
I will design ecommerce banners sale graphics and amazon product thumbnails
A partir deUS$ 20 /projetoMais detalhes
Assistência geral
I will handle shopify orders, returns, refunds and customer support
A partir deUS$ 45 /projetoMais detalhes

Portfólio

Experiência profissional

EMF_Shi

Ecommerce Operations, Affiliate & Content Manager

EMF Shi • Período integral

Dec 2024 - Sep 2026 • 1 yr 9 mos

Manage end-to-end ecommerce operations across 7 Shopify brands, plus Amazon, affiliate, and content channels. Ecommerce Operations - Handle product launches, listings, inventory coordination, and supplier management for 7 Shopify brands - Source and validate profitable products for Amazon dropshipping, including competitor analysis and pricing strategy - Manage Amazon store operations: listings, eligibility checks, and compliance - Design product labels and packaging aligned with brand positioning - Lead website updates and product page optimization to improve UX and conversions Affiliate & Funnel Systems - Manage ClickBank, Digistore24, and Tapfiliate accounts, including product uploads, offer setup, and affiliate onboarding - Build and optimize affiliate flows connecting offers, tracking, and Shopify products - Reach out to brands and partners for affiliate collaborations Content & Growth - Run social media across Facebook, Instagram, TikTok, and YouTube, including posting and analytics - Create and edit short-form videos and affiliate content built for engagement and conversions - Built a content production system (scripting, teleprompting, editing, publishing) to scale output Operations & Team Leadership - Lead a remote team using SOPs and structured workflows - Coordinate freelancers and agencies for design, development, and marketing projects - Build FastPages websites and landing pages for product and campaign launches - Reduced manual workload by 40% and contributed to +15% monthly revenue growth

EMF_Shield

Customer Support Manager

EMF Shield • Período integral

Apr 2021 - Dec 2024 • 3 yrs 8 mos

Led customer support operations for a multi-brand ecommerce company. - Led and trained a team of 5+ support representatives while maintaining 95%+ CSAT - Built SOPs and training systems that reduced onboarding time by 40% - Managed high-volume support across email, chat, SMS, and phone with 99% accuracy - Improved support workflows using Gorgias and SMS platforms (Attentive, Postscript) - Handled order issues, returns, refunds, and replacements

Amazon

Amazon Ecommerce Virtual Assistant

Amazon

Apr 2019 - Sep 2021 • 2 yrs 5 mos

Supported daily operations for a dropshipping store selling on Amazon. - Managed Amazon product listings and inventory - Coordinated with suppliers on stock and orders - Assisted with product research and listing optimization