Manpreet

Head of Marketing & Operations | AppTesters.org | India

Apple • Autônomo

Jun 2022 - Present • 4 yrs 4 mos

- Manage social media updates, customer announcements, promotional posts, service updates, and community communication for an online software and Apple-focused service platform. - Use social media as both a support channel and a sales channel by answering customer questions, communicating service status, reducing confusion, and supporting conversions (Intercom Integration). - Create promotional graphics, announcement banners, service visuals, customer-facing updates, landing page content, and product communication assets. - Plan and publish customer-facing content related to service availability, offers, support issues, business updates, platform changes, and sales campaigns. - Support business growth through content creation, marketing visuals, customer support, website presentation, promotional planning, and digital operations. - Helped AppTesters.org generate more than USD 300,000 in revenue over four years through online business operations, digital communication, customer service, and sales activity.

Social Media Manager / Marketer | Sell Your Gadgets LLP | New Delhi, India

Sell Global • Período integral

Mar 2016 - Dec 2022 • 6 yrs 9 mos

- Worked full-time on social media management, marketing communication, customer engagement, promotional content, and online business support. - Created regular content for social media posts, offers, campaigns, product communication, brand updates, and customer-facing announcements. - Managed customer queries, online replies, social media interactions, and customer communication to support sales, retention, and customer trust. - Created graphics and marketing visuals for posts, promotions, product information, offer campaigns, and business updates. - Supported campaign execution focused on visibility, engagement, customer interest, lead generation, and sales support. - Worked with the team on website improvements and UI-related updates to improve customer experience, user flow, and product presentation.

Social Media Manager and Graphic Designer

Fiverr • Freelance

Mar 2016 - Jun 2021 • 5 yrs 3 mos

- Provided social media management, digital marketing, and graphic design services to businesses, individuals, local companies, online brands, lifestyle businesses, clothing brands, software companies, hardware companies, farms, healthcare professionals, private companies, and service-based brands. - Created social media posts, promotional banners, brand graphics, marketing visuals, business posters, campaign creatives, and platform-specific content. - Planned content ideas, captions, posting schedules, promotional campaigns, engagement-focused posts, and client communication workflows. - Worked with clients on freelance, monthly, project-based, and long-term arrangements while meeting deadlines and adapting to different industries.