i
iamme57

Mtendere W

@iamme57

Systems Engineer

Estados Unidos
Inglês, Nianja
Algumas informações são exibidas no idioma inglês.
Sobre mim
I’m a Systems Engineer with 3+ years of experience providing fast, reliable IT support for individuals and businesses. I specialize in fixing slow PCs, troubleshooting software and network issues, and optimizing Windows systems for peak performance. Skilled in Microsoft 365, Intune, and remote support tools, I handle everything from malware removal to connectivity issues (WiFi, DNS, VPN). If your system isn’t working right, I’ll diagnose and fix it quickly and professionally.... Saiba mais

Habilidades

i
iamme57
Mtendere W
offline • 
Tempo médio de resposta: 3 horas

Conheça meus serviços

Suporte Técnico
I will clean, speed up and optimize your windows PC for maximum performance
A partir deUS$ 25 /projetoMais detalhes

Experiência profissional

Systems Engineer I

T • Período integral

Feb 2025 - Present • 1 yr 3 mos

• Diagnose and troubleshoot WAN/LAN connectivity problems, workstation failures, and software issues. • Use RMM platforms (NinjaOne, Immy.bot, Halo PSA) to monitor systems, respond to alerts, deploy scripts, and perform proactive maintenance. • Install, configure, and maintain network services and client systems in multiple customer environments. • Build and deploy laptops and desktops using company-standard configurations and applications. • Maintain accurate system and network documentation to streamline troubleshooting and ensure compliance. • Work with vendors on behalf of clients to escalate issues, coordinate repairs, and manage service delivery. • Support infrastructure maintenance windows, emergency outages, and break/fix requests. • Ensure SLA performance and client satisfaction targets are consistently met.