h
hosensabbi

Hossain Sabbir

@hosensabbi

Smarter Workflows with Powerful AI Solutions

Bangladesh
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Want to save time and grow your business faster? I will help you build AI automation systems and smart AI agents that handle repetitive tasks, improve efficiency, and reduce manual work. Whether you are a business owner, freelancer, or startup founder, I can create custom solutions that work for your specific needs.... Saiba mais

Habilidades

h
hosensabbi
Hossain Sabbir
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Implementação e Implantação de IA
I will ai automation and deployment to your business
A partir deUS$ 80 /projetoMais detalhes
Implementação e Implantação de IA
I will automate your business with n8n and ai
A partir deUS$ 150 /projetoMais detalhes

Experiência profissional

Shohoz

Assistant manager

Shohoz • Período integral

Dec 2025 - Present • 10 mos

Lead 4 cross-functional customer operations teams across Email, NOC, Digital, BR Inbound, BPO, and bus operations. Directly lead 26 agents and 2 team leaders, with those team leaders managing a further 20 agents, for a total operation of 46 agents. Built the Bangladesh Railway call center from initial sketch to live operation within five days for a government project. Led the call-center setup across hiring, training, and SOP development to prepare the operation for launch. Identify repetitive operational workflows and translate business requirements into process-improvement and automation opportunities. Drive SLA, quality, productivity, and real-time operational performance through reporting, monitoring, coaching, and process optimization. Achieved SLA performance against target of 115% for NOC, 128% for Email, 112% for Digital, and 168% for BR Inbound. Maintained 95% overall quality performance across OVAR operations. Analyze operational data and performance trends to identify workflow gaps and improve accountability. Bridge business operations requirements with AI and workflow automation concepts to support AI-enabled process transformation. Manage operational performance reporting, team productivity, quality monitoring, escalations, coaching, and real-time floor operations.