Dunsin A

Implementation Consultant

Hazeltree • Período integral

Mar 2025 - Present • 1 yr 2 mos

Created and maintained structured project documentation and technical specifications in Confluence, improving discoverability and consistency of implementation information for cross‑functional teams Designed and implemented treasury and liquidity workflows for private credit and private markets clients, translating complex financing structures into clear product configurations for SWIFT payments and reporting flows they could easily understand and use. Configured and validated integrations between client systems and Hazeltree’s platform so that cash, funding, and position data flowed reliably into dashboards and reports, giving stakeholders the information they needed to make confident decisions. Partnered with Product, Engineering, and Client Success to investigate recurring data and integration issues, identifying knowledge gaps and improving both documentation and system behaviour so users received clearer, more consistent information.

Product specialist

Kpler • Período integral

Dec 2022 - Mar 2024 • 1 yr 3 mos

Owned end-to-end prompt experimentation for an Intercom AI support assistant that consumed our knowledge base, analysing test conversations and refining prompts to increase accurate, automated resolutions. Developed and refined client communications, in-product chatbot messaging and help content, supporting sales, account managers and relationship teams in explaining new features and changes to clients. Authored internal knowledge‑base articles at Kpler, capturing product workflows, edge cases, and best practices to help support and commercial teams resolve client queries faster.

Client Services Associate - Private Capital Market

S&P Global

Dec 2021 - Dec 2022 • 1 yr

High-value technical specialist for iLEVEL, a portfolio and data monitoring software tool for private market investment firms. Resolved complex client issues related to data discrepancies and software integration by quickly diagnosing root causes and providing tailored solutions. Demonstrated strong problem-solving skills and adaptability in a fast-paced environment, effectively managing high-priority cases and reducing resolution times by 35%.