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Fiverr Pro
Português
$
USD
Hong Gee
@honggee88
Singapura
Inglês, Chinês
Sobre mim
Customer-focused technical professional with experience supporting enterprise
software and SaaS products. Skilled in onboarding users, troubleshooting complex
implementation and integration issues, and working closely with engineering teams
to resolve bugs and improve product quality. Previously supported erwin data
modeling and enterprise architecture solutions at Quest Software, maintaining high
customer satisfaction while handling high-priority cases. Brings a strong blend of
technical problem-solving and customer success mindset.
Habilidades
Hong Gee
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte de TI
I will provide professional technical support, data entry and admin task
Experiência profissional
Customer Success
Weeloy • Período integral
Dec 2025 - Present • 6 mos
Owned customer onboarding and success journey from contract to steady-state operations. Worked cross-functionally with product, engineering, marketing, and sales teams to deliver solutions aligned with customer needs. Implemented and configured customer environments using backoffice administration systems. Conducted online and onsite training and provided post-go-live support. Generated monthly reports to track customer performance and system usage.
Enterprise Technical Senior Analyst
Quest Software • Freelance
Feb 2019 - Oct 2025 • 6 yrs 8 mos
Delivered technical support to enterprise customers via phone, email, chat, and remote access for hardware and software products. Collaborated with engineering and internal teams to investigate complex or recurring problems and drive long-term fixes. Replicated customer environments in VMs/labs to perform root cause analysis and support defect reporting. Analyzed logs, traces, and crash dumps to identify solutions or develop new resolutions. Created, updated, and reviewed technical documentation and knowledge base articles for internal teams and clients. Maintained a 9.7/10 average CSAT score while consistently meeting and exceeding performance targets. Managed multiple concurrent issues, prioritizing effectively to meet customer needs.
