h
henrique_condos

Henrique Costa

@henrique_condos

IT Support Specialist

Brasil
Português, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am an experienced IT Support Specialist with expertise in IT Infrastructure, Help Desk, and Remote Support. I specialize in Enterprise Systems like TOTVS and Fluig, alongside technical skills in MySQL and Front-End Development using HTML5, CSS3, JavaScript, and Angular. I have a strong background in troubleshooting and customer service.... Saiba mais

Habilidades

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henrique_condos
Henrique Costa
offline • 
Tempo médio de resposta: 1 hora

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Experiência profissional

Tech_Report

IT Support Technician

Tech Report • Período integral

Jul 2023 - Present • 3 yrs

Provided Level 1 and Level 2 technical support to over 300 end users. Diagnosed and resolved hardware, software, network, and VPN issues. Installed, configured, and maintained Windows workstations and enterprise applications. Supported TOTVS ERP and Fluig platform users. Configured printers, scanners, and network devices. Managed support tickets while meeting SLA response times. Delivered remote technical support using TeamViewer and Remote Desktop. Assisted with MySQL database troubleshooting and application support. Created technical documentation and user guides. Collaborated with infrastructure and development teams to improve system reliability