
Hatim K
Microsoft 365 Administrator
Habilidades

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Experiência profissional
IT & Admin Officer
Nokia • Período integral
Jun 2024 - Jul 2026 • 2 yrs 1 mo
Administer Microsoft 365 users, groups, and licenses; manage Exchange Online mailboxes and distribution lists; troubleshoot Outlook, Teams, OneDrive, and SharePoint issues. Configure and support Microsoft Teams collaboration services and resolve connectivity issues. Assist with Microsoft Entra ID identity management, including onboarding, offboarding, and role-based access control while monitoring service health.
Information Technology Support Engineer
Promate Technologies • Período integral
Dec 2023 - May 2024 • 5 mos
Provided on-site and remote IT support to end users across multiple departments. Troubleshot hardware, software, and network issues, ensuring minimal disruption to business operations. Supported Microsoft Office 365 and Outlook email systems. Resolved LAN/Wi-Fi connectivity issues and VPN access problems. Configured and maintained printers, scanners, and office peripherals.