Hassan S

DevOps Infra TechLead

Expertflow LLC • Autônomo

Dec 2021 - Present • 4 yrs 5 mos

• Designed and managed scalable AWS and DigitalOcean cloud infrastructure for production workloads • Deployed and maintained Docker and Kubernetes (HA / Non-HA) clusters for microservices applications • Implemented Helm-based deployments for Kubernetes application versioning and release management • Managed AWS services including EC2, S3, IAM, RDS, and Route53 • Built scalable Kubernetes clusters for telecom and fintech workloads • Implemented CI/CD pipelines for automated application deployments • Optimized Linux servers for high performance containerized environments • Designed monitoring and observability stack using Prometheus, Grafana, and Apache Superset • Integrated chat and automation platforms (Meta APIs, Twilio, Dialog360, Rasa bots) • Performed infrastructure troubleshooting, traffic analysis, and system optimization • Collaborated with Dev, QA, Security, and IT teams for DevOps and infrastructure architecture • Implemented DevOps best practices, automation workflows, and deployment strategies

AI Solutions Architect – Chatbot & Backend Integration

Pipelinesoft Exports • Autônomo

Apr 2022 - Aug 2025 • 3 yrs 4 mos

• Optimized end-user chatbot experience through improved processes and scripting in Python • Deployed and debugged chatbots on web, WhatsApp, and Meta platforms • Maintained and enhanced Rasa-based chatbot systems • Analyzed integration needs and proposed scalable solutions • Collaborated with backend teams on APIs and data workflows • Designed intent structures and conversation flows • Integrated chatbots with CRMs, ticketing, and enterprise systems • Conducted testing, UAT, and performance tuning • Advised clients on chatbot architecture and integration • Ensured secure, scalable, and maintainable implementations • Created technical documentation and architecture diagrams

Project / Ops Engineer

EF • Período integral

Dec 2020 - Jan 2022 • 1 yr 1 mo

• Set up and managed user accounts, permissions, web/file servers, firewalls, and directory services • Installed and maintained multiple Linux systems (RHEL, CentOS, Ubuntu,Debian etc, VMware) • Handled system/application troubleshooting and support • Installed, configured, and administered Linux/UNIX OS components • Performed package updates for system performance optimization • Diagnosed Apache/Nginx and hardware/software issues • Monitored security logs and implemented risk mitigation • Tracked system utilization to optimize performance • Contributed to infrastructure design for 24x7 environments • Delivered UAT/NRFU training and led technical demos