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Fiverr Pro
Português
$
USD
I will train your customer service team
Operations and Customer Success Team Manager
I help businesses run smoother by improving operations, managing remote teams, and strengthening customer support. I have hands-on experience leading distributed teams, building SOPs and workflows, tr...
Sobre este Serviço
I help businesses train customer service teams to communicate better, handle customers professionally, resolve problems, and deliver a consistent customer experience.
Training can cover:
Customer communication and professional tone
Difficult and unhappy customers
Complaint handling and de-escalation
Escalations and service recovery
Customer retention and relationship building
Problem solving and ownership
SOP adherence and service standards
Quality assurance and performance expectations
Customer experience improvement
Team communication and accountability
I can tailor the session to your business, customer journey, existing SOPs, team structure, and specific performance gaps.
My background combines customer service operations, remote team management, corporate training, coaching, QA, SOP development, and process improvement.
This is practical training designed to help your team perform better, not just another generic customer service course.
Tell me what your team needs to improve, and I'll tailor the training accordingly.
Tipo de serviço:
Setor:
Varejo e atacado
•
Serviços
•
Tecnologia
Meu portfólio
Perguntas frequentes
What does the 2-hour session include?
A tailored customer service training and consulting session focused on the specific needs and challenges you identify before the session.
Can the training be customized for my team?
Yes. I tailor the session around your business, customers, team, existing processes, and training objectives.
Can you train remote or international customer service teams?
Yes. I have worked with distributed teams and freelancers across different countries and time zones. I can tailor training to remote environments, cross-cultural communication, different customer expectations, and the challenges of managing customer service consistently across a global team.
