I will manage your e commerce customer service and operations

I help e-commerce businesses manage and improve their customer service operations.

I can step into your existing operation, work with your team, manage day-to-day customer service, handle escalations, improve workflows, and make sure customers are being looked after properly.

My experience includes managing remote customer service teams, coaching and training agents, monitoring KPIs and QA, improving response and resolution processes, handling difficult customer situations, coordinating with fulfillment and logistics, and building SOPs that help teams work consistently.

I can also support customer retention, follow-ups, sales-related customer conversations, and prospecting where these are part of the customer operation.

My role goes beyond answering tickets. I focus on managing the people, processes, and customer experience behind the operation.

If you need someone who can take ownership of your customer service function and help your team perform better, I can step in and manage it.