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Computer Scientist

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Service Delivery Manager & Support Engineer
Propal IT Innovations (Remote) • Período integral
Jan 2025 - Present • 1 yr 4 mos
• Managing day-to-day IT service delivery for diverse clients. • Providing support via email, remote desktop, and live troubleshooting. • Maintaining service documentation and troubleshooting guides. • Ensuring SLA compliance and improving support response times.