
Hanno D.
IT Professional and German Translator
Habilidades

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Portfólio
Experiência profissional
Company
Período integral • 10 yrs
IT Systems Engineer
Apr 2023 - Apr 2025 • 2 yrs
• 10+ years of experience in IT support and system administration • 1st and 2nd level technical support for business environments • Microsoft 365, Azure AD / Entra ID, Exchange Online administration • User, access, and identity management • Network and remote support troubleshooting (VPN, firewalls, WLAN) • Experience with Jira, ServiceNow, and IT process optimization • Security and endpoint management with Microsoft Defender, Sophos, and Fortinet solutions • Strong background in technical communication and remote support
Senior System Administrator
Jan 2014 - Jan 2022 • 8 yrs
• 1st and 2nd level IT support for Windows, Linux, and macOS environments • User, access, and directory services administration • Server monitoring, troubleshooting, and incident resolution • Technical responsibility for customer systems and infrastructure operations • VMware, vSphere, ESXi, and Nutanix virtualization administration • Deployment and maintenance of server services (AD, DNS, DHCP, mail, file, print) • Network configuration, backup, and recovery operations • Technical documentation, communication, and localization-related tasks • Apprentice training in IT Systems Engineering