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Português
$
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Hamza
@hamzzaps
creative strategist
Marrocos
Inglês, Francês, Árabe
Sobre mim
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.
Habilidades
Hamza
offline •
Conheça meus serviços
Suporte ao Cliente
I will provide professional customer support
Estratégia de marketing para e-commerce
I will be the brain behind your ads
Experiência profissional
Social media representative
HBO Max • Período integral
Apr 2025 - Mar 2026 • 11 mos
Managed social media engagement using Sprout Social, including replies to comments, DMs, and public posts. Responded to Google and AppStore reviews.
Customer service represenative
Warner Bros. Discovery • Período integral
Apr 2024 - Mar 2026 • 1 yr 11 mos
Managed high-volume calls, emails, and live chats to resolve customer inquiries. Troubleshooting technical glitches and resolving complex billing or payment issues. Expertly utilized Salesforce and Sonic platforms for data entry and case management. Escalated difficult customer situations while maintaining high satisfaction scores. Consistently met strict KPIs and Average Handle Time AHT targets in a fast-paced environment
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