
Ali Hamza
I will write a medical or biology literature review and research summary
Habilidades

Conheça meus serviços

Portfólio
Experiência profissional
Customer Service Representative
Mindbridge • Período integral
Aug 2025 - Aug 2026 • 1 yr
As a customer service agent for a US-based BPO campaign, your role involved managing high-volume real-time customer inquiries under pressure, ensuring low handle times (AHT), maintaining high first contact resolution (FCR) rates, and meeting strict customer satisfaction (CSAT) metrics while multitasking across multiple chat windows
Chat Support Agent
Hollywood Extras background Casting • Período integral
Sep 2024 - May 2025 • 8 mos
As a Chat Support Agent handling an international European logistics and food delivery campaign, you operated in a fast-paced environment dealing with real-time delivery escalations, problem-solving under tight SLA (Service Level Agreement) deadlines, and handling high-pressure coordination between customers, couriers, and merchants.