
Hamza Amjad
Chat Support , PDF Formatting
Habilidades

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Portfólio
Experiência profissional
Live Chat Support
Talabat • Período integral
Nov 2025 - Present • 9 mos
Live Chat Support Representative - Assisted customers through live chat by providing prompt, professional, and accurate support. - Resolved customer inquiries, troubleshot common issues, and escalated complex cases when necessary. - Handled multiple chat conversations simultaneously while maintaining high response quality. - Delivered excellent customer service by communicating clearly and professionally. - Documented customer interactions and updated support tickets with accurate information. - Followed company policies and knowledge base articles to provide consistent solutions. - Maintained high customer satisfaction by resolving issues efficiently and within service level targets. - Worked effectively in a fast-paced environment while meeting productivity and quality standards.
Data Entry Expert
Educational Engagement • Período integral
Jan 2021 - Sep 2025 • 4 yrs 8 mos
Data Entry Specialist - Entered and maintained data with a high level of accuracy and attention to detail. - Collected, verified, and updated information from multiple sources. - Performed web research and data mining to gather relevant information. - Converted PDF files, scanned documents, and images into editable Microsoft Word and Excel formats. - Organized, formatted, and managed spreadsheets and databases. - Prepared reports and maintained digital records while ensuring data confidentiality. - Completed tasks within deadlines while maintaining quality and consistency. - Used Microsoft Word, Microsoft Excel, and Google Sheets to organize and process data efficiently.