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Salesforce CRM Certified consultant
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Salesforce CRM counsultant
Coach • Período integral
Jun 2022 - Jun 2026 • 4 yrs
Salesforce Developer/ Admin / Consultant Jan 2022 Client:(Coach & Kate Spade) — Technical Production Support Lead, Salesforce Service Cloud. Led production support and hotfixes, optimized queues/sharing rules/permission sets, implemented Einstein Bot/Live Chat/Omni-Channel, built batch Apex integrations with Commerce Cloud/OMS, and led AgentForce AI demo work (training datasets, conversation flows, client onboarding to AgentForce).