ComputerCavalry

IT Supervisor

Campbell Transportation • Período integral

Oct 2024 - May 2026 • 1 yr 7 mos

Operations & ITSM: Led daily IT operations and team alignment, implementing scalable infrastructure and ITSM solutions that reduced repeat incidents by 28% within 3 months • Cloud & Active Directory Administration: Administered hybrid Active Directory (on-premises AD and Azure AD/Microsoft Entra ID) alongside the full Microsoft 365 suite, managing user identity, security policies, and cloud services. • Budget & Vendor Management: Controlled $500K+ annual IT spend and negotiated vendor contracts (AT&T, Verizon, Comcast, Magna5, Convergentz, Brivo) to deliver $180K–$320K in cost savings (20–50% annually). • Team Leadership & HR: Managed teams of 20+, including hiring, onboarding, performance evaluations, PIPs, and ADP schedule management for 6+ direct technical reports • Executive Alignment: Presented quarterly infrastructure roadmaps, project forecasts, and risk analyses directly to C-suite leadership to secure funding for strategic initiatives. • Multi-Site Infrastructure: Directed end-to-end infrastructure deployments across distributed offices and vessel locations, leveraging Cisco Meraki, Apple Business Manager, and collaborative AV systems. • Cybersecurity & Compliance: Hosted annual cybersecurity training for Pilots and Captains and deployed KnowBe4 awareness programs, significantly reducing risk exposure and strengthening compliance across vessel and shore operations. • High Availability & DR: Maintained a 24/7 on-call escalation rotation to guarantee critical infrastructure uptime, incident response, and disaster recovery readiness.

IT Manager

Bluware • Período integral

Jul 2018 - Aug 2024 • 6 yrs 1 mo

Reduced recurring IT spend by 60%+ ($120K annually) in under six months through vendor renegotiations, cloud optimization, and infrastructure streamlining • Architected and enforced an enterprise-grade, multi-layered security framework (Cisco Meraki, Microsoft 365, CrowdStrike, ESET) protecting 200+ users across international locations (Houston, Norway, Brazil) with 99%+ system availability • Managed IT infrastructure uptime and reliability; maintained monthly backups of network configurations, firmware updates, and hardware replacement schedules achieving 90%+ system availability • Provided 24/7 technical support to employees and clients via Microsoft Teams across multiple time zones; managed support ticket prioritization and escalation protocols • Managed Virtual Machine (VM) and hybrid cloud infrastructure across Azure and AWS, optimizing system performance and reducing cloud spend by $45K annually • Analyzed and forecasted annual IT financial budgets with major vendors (CDW, Microsoft, Cisco, AT&T, Azure, AWS); managed and controlled $500K+ annual IT departmental spend • Conducted bi-weekly strategic meetings with C-Suite executives and department managers addressing infrastructure performance, project status, cost management, and technology roadmap • Defined and documented comprehensive IT cybersecurity policies, data protection procedures, and disaster recovery plans meeting regulatory compliance requirements • Collaborated with Fortune 500 IT teams (Shell, AddEnergy, Kizer, AmeriGas) on server room migrations, infrastructure integration, and network security alignment • Supported M&A technical transition during acquisition by Computer Modelling Group, leading system integrations, data migrations, and network consolidation