
Darshan M
Level 2
20 Years Expertise in IT Ops, Google Workspace, Security, Domain, MDM
Habilidades

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Experiência profissional
Self-Employed
Freelancing Career • Freelance
Dec 2023 - Present • 2 yrs 5 mos
Led IT operations and managed enterprise-level email infrastructure for large-scale environments. • Managed email systems, user administration, and incident resolution • Supervised technical teams and ensured SLA compliance • Implemented monitoring tools and improved system performance • Handled escalation management and critical issue troubleshooting • Strengthened email security protocols and infrastructure reliability
IT Operations Manager
Infosys
Jul 2021 - Dec 2023 • 2 yrs 5 mos
As Operations Manager at Infosys, led day-to-day client operations, - Supervised Teams providing guidance, support and mentorship to foster performance and collaborative environment. - Provided guidance on technical and process issues, including Google Workspace: Email specific case to case management, Message routing and associated troubleshooting, Message Hygiene Technologies - Managed backlog and ensured timely closure of cases. - Oversaw escalation management, monitored performance metrics, and implemented queue management for SLA adherence.
IT Manager
Avenue Supermarts • Período integral
Nov 2015 - Apr 2021 • 5 yrs 5 mos
Spearheading E-Mail Management entailing: - Google G-Suite Administration, On-premise -Mailing Solution - Message routing and associated troubleshooting - Message Hygiene Technologies SPF, DKIM and DMARC - Intermediate knowledge of Prevention of Spam, Phishing and Malware - Mobile Device Management- Google MDM, ManageEngine and Cipherlabs WMDS - Managing Archival Solution ➢ Participated in PoC’s for other MDM solutions like SOTI, ManageEngine and Email Security like Cisco's Cloud Email Security. ➢ Creating, developing and maintaining SOPs for the subject ➢ Administering Datacenter Management, related Projects & Datacenter Migration Implementation ➢ Monitoring Tool Management – SolarWinds & ManageEngine OPmanager for effective IT Service Delivery
109 Avaliações
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Ordenar por
charactercincy

Estados Unidos
Darshan was amazing. Not only did he have security suggestions, but he could also explain why we needed them and the risk if we didn't. His review was thorough and professional. He included ways for us to stay up to date and best practices to keep us safe going forward. He was patient with my questions...
Resposta do freelancer
lavage369
Cliente recorrente

Canadá
I regularly use Darshan’s services, and I’m consistently impressed with the quality of his work. He is professional, reliable, and always delivers exactly what’s promised — often exceeding expectations. Every experience has been smooth and efficient, and I’ve never been disappointed. I highly recommend...
Resposta do freelancer
cyril_an
Cliente recorrente

Estados Unidos
Darshan is exceptional at what he does! He is very thorough, knowledgeable, and highly experienced. I truly enjoyed working with him and highly recommend his services to anyone looking to secure online assets, especially relating to Google, Microsoft or other major online applications and platforms.
Resposta do freelancer

topkat

Canadá
Darshan went above and beyond the call of duty to help me fix issues with my Google workspace. He is skilled and experienced and above all patient. I recommend Darshan without hesitation.
Resposta do freelancer
yousufem

Reino Unido
Very professional, he quickly set up Google workspace and configured dns with confidence. I would definitely recommend and I would definitely use his services again. Thank you
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