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gsara14

Radhika G

@gsara14

Senior Customer Experience Specialist

Índia
Inglês, Tâmil
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Senior Customer Experience Specialist with over 14 years of experience, including a decade at Maersk. I specialize in Salesforce Case Management, SAP S/4HANA, and invoice dispute resolution. I am an expert in driving CSAT scores and mentoring teams to optimize operational productivity.... Saiba mais

Habilidades

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gsara14
Radhika G
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will optimize your customer experience and support workflows
A partir deUS$ 30 /projetoMais detalhes
Painéis de dados
I will design dynamic excel dashboards and handle data cleaning
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

A.P._Moller - Maersk

Senior Customer Service Specialist

A.P. Moller - Maersk • Período integral

May 2014 - Dec 2024 • 10 yrs 7 mos

Led end-to-end process training and onboarding for junior agents. Conducted daily quality audits and performance reporting for Team Leaders. Collaborated with Sales and Finance to resolve invoice disputes and optimize client quotations. Managed 80–100 global customer queries daily via Salesforce and SAP S/4HANA, resolving complex shipment escalations while maintaining high CSAT scores and developing SOPs.